Terms & Conditions of Sale

This page (together with the documents expressly referred to on it) tells you information about Handmade Retail Ltd (us) and the legal terms and conditions (Terms) on which we sell any of the products (Products) listed on this website (the site) to you.

These Terms will apply to any contract between us for the sale of Products to you (Contract). Please read these Terms carefully and make sure that you understand them, before ordering any Products from the site.

Please tick the box marked "I agree to the terms & conditions" on the page where you enter your billing details. If you refuse to accept these Terms, you will not be able to order any Products from the site.

We may amend these Terms from time to time. Every time you wish to order Products, please check these Terms to ensure you understand the terms which will apply at that time. Every time you order Products from us, the Terms in force at that time will apply to the Contract between you and us.

These Terms, and any Contract between us, are only in the English language.

  • 1.Information about us
  • 1.1.Handmade Retail Ltd is a company registered in England and Wales under company number 08595729 and with our registered office and main trading address at Finance House, 6 Parkside Court, Greenhough Rd, Lichfield, Staffordshire WS13 7FE. Our VAT number is 165 0907 09.
  • 1.2.The site is operated by Handmade Retail Ltd.
  • 1.3.To contact us, please see our Contact Us details in the footer of the site’s home page.
  • 2.Our Products
  • 2.1.The images of the Products on the site are for illustrative purposes only. Your Products may vary slightly from those images.
  • 2.2.All Products shown on the site are subject to availability. We will inform you by e-mail as soon as possible if the Product you have ordered is not available and we will not process your order if this has already made.
  • 3.Use of the site
  • Your use of the site and our use of your personal information are governed by our Website Terms & Privacy Policy. Please take the time to read these, as they include important documents which will apply to you.
  • 4.Consumer Rights
  • 4.1.You may only purchase Products from the site if you are a consumer (which for the avoidance of any doubt means that you may not purchase these Products in the course of business) and are at least 18 years old. If you are underage, please do not attempt to order these Products through the site.
  • 4.2.As a consumer, you have legal rights in relation to Products that are faulty or not as described. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office. Nothing in these Terms will affect these legal rights.
  • 5.Consumer Rights
  • 5.1.Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process.
  • 5.2.After you place an order, you will receive an e-mail from us acknowledging that we have received your order. However, please note that this does not mean that your order has been accepted. Our acceptance of your order will take place as described in clause 5.3.
  • 5.3.We will confirm our acceptance to you by sending you an e-mail that confirms that the Products have been dispatched (Dispatch Confirmation). The Contract between us will only be formed, and a binding agreement entered into, when we send you the Dispatch Confirmation.
  • 5.4.If we are unable to supply you with a Product, for example because that Product is not in stock or no longer available, we will inform you of this by e-mail and we will not process your order. If you have already paid for the Products, we will refund you the full amount as soon as possible.
  • 6.Your consumer right of return and refund
  • 6.1.If you are a consumer, you have a legal right to cancel a Contract under the Consumer Protection (Distance Selling) Regulations 2000 during the period set out below in clause [6.2 or 6.3]. This means if you change your mind or for any other reason you decide you do not want to keep a Product during the "relevant period", you can notify us of your decision to cancel the Contract and receive a refund.
  • 6.2.However, please be aware that this cancellation right does not apply in the case of any made-to-measure or custom-made products.
  • 6.3.Your legal right to cancel a Contract starts from the date of the Dispatch Confirmation. You may then cancel a Contract at any point until 7 (seven) working days after the day on which you receive the Products. Working days means any day other than Saturdays, Sundays or public holidays.
  • 6.4.To cancel a Contract, you must contact us in writing by sending an e-mail to customercare@handmaderetail.co.uk or by sending a letter to Customer Care, Handmade Retail Ltd, 3rd Floor Springfield House, Water Lane, Wilmslow Cheshire SK9 5BG. You may wish to keep a copy of your cancellation notification for your own records. Your cancellation is effective from the date you sent us the e-mail or posted the letter to us.
  • 6.5.You will receive a full refund of the price you paid for the Products and any applicable delivery charges you paid for. We will process the refund due to you as soon as possible and, in any case, within 30 calendar days of the day on which you gave us notice of cancellation as described in clause 6.4. If you returned the Products to us because they were faulty or mis-described, please see clause 6.6.
  • 6.6.As a consumer, you will always have legal rights in relation to Products that are faulty or not as described (which are not effected by our returns policy as set out in this clause 6). If you have returned the Products to us under this clause 6 because they are faulty or mis-described, we will refund the price of a defective Product in full, any applicable delivery charges, and any reasonable costs you incur in returning the item to us.
  • 6.7.We refund you on the credit card or debit card used by you to pay.
  • 6.8.If the Products were delivered to you:
  • 6.8.1.you must return the Products to us as soon as reasonably practicable
  • 6.8.2.unless the Products are faulty or not as described (in this case, see clause 6.6), you will be responsible for the cost of returning the Products to us;
  • 6.8.3.you have a legal obligation to keep the Products in your possession and to take reasonable care of the Products while they are in your possession.
  • 6.9.Details of your legal right to cancel and an explanation of how to exercise it are provided in the Dispatch Confirmation.
  • 7.Delivery
  • 7.1.We shall deliver your Products by the estimated delivery date set out in the Dispatch Confirmation, unless there is an Event Outside Our Control (as defined below in clause 13.2). If we are unable to meet the estimated delivery date because of an Event Outside Our Control, we will contact you with a revised estimated delivery date.
  • 7.2.Delivery will be completed when we deliver the Products to the address you gave us. We will have deemed to have delivered the Products to this address upon receipt of a signature by the courier company, from time to time, employed by us. The signature taken at the time of delivery by the courier will be treated as duly authorised even if not the person whose name appears on the order.
  • 7.3.If no one is available at your address to take delivery, we will leave you a note that the Products have been returned to our premises, in which case, please contact us to rearrange delivery.
  • 7.4.The Products will be your responsibility from the completion of delivery.
  • 7.5.You own the Products once we have received payment in full, including all applicable delivery charges.
  • 8.International delivery
  • 8.1.Unfortunately, we do not deliver to addresses outside the UK.
  • 8.2.You may place an order for Products from outside the UK, but this order must be for delivery to an address in the UK.
  • 9.Price of products and delivery charges
  • 9.1.The prices of the Products will be as quoted on the site from time to time. We take all reasonable care to ensure that the prices of Products are correct at the time when the relevant information was entered onto the system. However if we discover an error in the price of Product(s) you ordered, please see clause 9.5 for what happens in this event.
  • 9.2.Prices for our Products may change from time to time, but changes will not affect any order which we have confirmed with a Dispatch Confirmation.
  • 9.3.The price of a Product includes VAT (where applicable) at the applicable current rate chargeable in the UK for the time being. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Products in full before the change in VAT takes effect.
  • 9.4.The price of a Product does not include delivery charges. Our delivery charges are as quoted on the site from time to time.
  • 9.5.The site contains a large number of Products. It is always possible that, despite our reasonable efforts, some of the Products on the site may be incorrectly priced. We will normally check prices as part of our dispatch procedures so that:
  • 9.5.1.where the Product’s correct price is less than the price stated on the site, we will charge the lower amount when dispatching the Products to you; and
  • 9.5.2.if the Product’s correct price is higher than the price stated on the site, we will contact you as soon as possible to inform you of this error and we will give you the option of continuing to purchase the Product at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing.
  • 10.How to pay
  • 10.1.You can only pay for Products using a debit card or credit card. We accept the following cards: Visa Credit, Visa Debit, Electron, Visa Payment, Mastercard, Mastercard Debit.
  • 10.2.Payment for the Products and all applicable delivery charges is in advance. We will not charge your debit card or credit card until we dispatch your order.
  • 11.Our warranty for the products
  • 11.1.We provide a warranty that on delivery and for a period of 12 months from delivery, the Products shall be free from material defects. However, this warranty does not apply in the circumstances described in clause 11.2.
  • 11.2.The warranty in clause 11.1 does not apply to any defect in the Products arising from:
  • 11.2.1.fair wear and tear;
  • 11.2.2.wilful damage, abnormal storage or working conditions, accident, negligence by you or by any third party;
  • 11.2.3.if you fail to operate or use the Products in accordance with the user instructions;
  • 11.2.4.any alteration or repair by you or by a third party who is not one of our authorised repairers; or
  • 11.2.5.any specification provided by you.
  • 12.Our liability
  • 12.1.If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if they were an obvious consequence of our breach or if they were contemplated by you and us at the time we entered into the Contract.
  • 12.2.We only supply the Products on the site for domestic and private use. You agree not to use the product for any commercial, business or re-sale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
  • 12.3.We do not in any way exclude or limit our liability for:
  • 12.3.1.death or personal injury caused by our negligence;
  • 12.3.2.fraud or fraudulent misrepresentation;
  • 12.3.3.any breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession);
  • 12.3.4.any breach of the terms implied by section 13 to 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples); and
  • 12.3.5.defective products under the Consumer Protection Act 1987.
  • 13.Events outside our control
  • 13.1.We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control.
  • 13.2.An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
  • 13.3.If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract:
  • 13.3.1.we will contact you as soon as reasonably possible to notify you; and
  • 13.3.2.our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control.
  • 14.Communications between us
  • 14.1.When we refer, in these Terms, to "in writing", this will include e-mail.
  • 14.2.If you wish to contact us in writing for any other reason, you can send this to us by e-mail to customercare@handmaderetail.co.uk or by pre-paid post to Customer Care, Handmade Retail Ltd, 3rd Floor Springfield House, Water Lane, Wilmslow Cheshire SK9 5BG. You can always contact us using our customer services telephone line 01625 837404.
  • 14.3.If we have to contact you or give you notice in writing, we will do so by e-mail or by pre-paid post to the address you provide to us in your order.
  • 15.Other important items
  • 15.1.We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Terms.
  • 15.2.You may only transfer your rights or your obligations under these Terms to another person if we agree in writing. However if you are a consumer and you have purchased a Product as a gift, you may transfer the benefit of the our warranty in clause 11 to the recipient of the gift without needing to ask our consent.
  • 15.3.This contract is between you and us. No other person shall have any rights to enforce any of its terms. However, the recipient of your gift of a Product will have the benefit of our warranty at clause 11, but neither we nor you will need their consent to cancel or make any changes to these Terms.
  • 15.4.Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
  • 15.5.If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
  • 15.6.These Terms are governed by English law. This means a Contract for the purchase of Products through the site and any dispute or claim arising out of or in connection with it will be governed by English law. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.
  • 15.7.We will not file a copy of the Contract between us.