Delivery Policy

Free Delivery

We offer a Free Delivery service in mainland Britain for all our products. Once your order is confirmed, we will contact you to confirm a delivery date.

Delivery periods will vary by product: our team will advise you of an estimated delivery date following receipt of order and our dispatch team will confirm delivery date when your order is ready for despatch.

Delivery Addresses

Handmade can offer delivery to most UK mainland addresses. Orders and deliveries are subject to our Terms and Conditions (which you must have read and accepted before placing your order).

Please note that for some remote rural areas, we may not be able to arrange delivery, or we may have to charge additional delivery costs. In this case we will contact you to advise the position.

We do deliver to addresses outside of Mainland Britain however a delivery charge will be made. This will be at cost from our courier and based on the size, weight and destination of the package. Our customer services team will contact you to advise of any delivery charges and take payment if you have requested a delivery address outside mainland Britain prior to processing your order.

Delivery to an address other than your billing address is permitted. In this case, the delivery address must be advised to us when placing the order.


Deliveries are normally made between 9.00am and 7.00pm on the delivery date previously advised to you by us.

Care of products and responsibility on delivery

Ownership of the products will normally pass to you on the later of (a) delivery or (b) when payment is received by us in full. Once a product is delivered to you, it is at your risk. We will insure the product in transit up to the point of delivery only. If you are unable or unwilling for any reason to take delivery of products on the delivery date advised to you, and have not given at least 48 hours notice before such date, or if we have been unable to deliver on this date because of problems with access to the delivery address, we may at our discretion store the products at your risk and charge the storage costs and any additional costs incurred as a result of failed delivery and any further attempt to deliver.